Shipping
Where we deliver
We currently deliver to addresses within India only.
Shipping charges
- Free shipping on all orders of ₹499 or more.
- A flat shipping charge of ₹99 applies to orders below ₹499.
The final shipping charge is always shown at checkout before you pay.
Dispatch and delivery times
- We aim to dispatch orders within 1–2 business days from our facility in Bhimtal, Uttarakhand.
- Delivery usually takes 3–7 business days after dispatch, depending on your location. You can check the estimated delivery date for your pincode on the product page.
Order tracking
Once your order is dispatched, we will send you the tracking details by email or SMS. You can also track your order from the My Orders section of your account. Tracking usually becomes active within 24 hours of dispatch.
Delays and failed deliveries
Delivery timelines are estimates and may occasionally be affected by weather, courier delays or other events outside our control. If your order has not arrived within the expected time, please contact us and we will help.
Please make sure your shipping address, pincode and phone number are correct. If a delivery fails because of an incorrect address or because the package was refused, re-shipping charges may apply.
Damaged or incorrect items
If your package arrives damaged or you receive the wrong item, please report it within 7 days of delivery. See our Refund policy for how we resolve it.
Contact
Email: support@nainiflora.com
Phone: +91 79062 14151
WhatsApp: +91 70424 20911
Address: D20, SIDCUL, Bhimtal, Nainital, Uttarakhand 263136, India
Frequently asked questions
Returns, Refunds, Cancellations and Exchanges
If you receive a damaged, defective or wrong product, tell us within 7 days of delivery at support@nainiflora.com or +91 79062 14151, with your order number and photos. We will resolve it as set out in our Refund policy.
In the event of a product return, a pickup will be organized for that product. Our courier partner will pick up the item within 3-5 business days after your request has been accepted. The original product of standardized quality will be dispatched for you only after we receive the returned product. Delays due to such unprecedented event are highly regretted.
Yes, you can cancel from the My Orders section of your account before the order is dispatched. Once dispatched, it can no longer be cancelled.
Approved refunds are processed within 5–7 business days to your original payment method. For Cash on Delivery orders, we refund to your bank account or UPI ID.
The stipulated timeline for the replacement product to get delivered to you will be mailed to you. Generally, it would take an additional 5-7 business days for the same.
Yes, before dispatch. If the remaining order value falls below ₹499, the standard ₹99 shipping charge applies.
For hygiene reasons we can’t accept returns of opened food because of taste preference. We’d still love your feedback at support@nainiflora.com, since it helps us improve.