For all the orders above Rs. 750, shipping is done free of cost. Shipping charge is applicable to all orders under Rs. 750 and is subject to the delivery location.
Please refer to the product page for estimated shipping and delivery timelines. Generally, it takes about 5-7 days for the order to reach you.
We will try our best to get your order delivered within the stipulated timeline. However, in case of any query regarding delays, please write to us at firstname.lastname@example.org , and we will try our best to resolve your issues.
You can track your order from ‘My Order’ section. You can track the status of your package 24 hours after your order is dispatched.
Returns, Refunds, Cancellations and Exchanges
Please note that the return policy for various products are as displayed on their respective product page.
You can raise your request by e-mailing us at email@example.com along with the product pictures and item code. Your issue will be resolved at the earliest.
In the event of a product return, a pickup will be organized for that product. Our courier partner will pick up the item within 3-5 business days after your request has been accepted. The original product of standardized quality will be dispatched for you only after we receive the returned product. Delays due to such unprecedented event are highly regretted.
You can cancel your order through My Order section only before the product has been dispatched. Any cancellation requests after the product has been dispatched will not be accepted on our end. We are working hard to get your 100% organic, sustainable, eco-friendly, innate, unprocessed, natural to highest possible quotient and NPOP certified products delivered to you at the earliest. Kindly respect the hard work our employees and courier partner are putting in to make it feasible. We shall be highly thankful for your kindness & generosity.
In the event of a product return, refund will be processed within 5-7 business days. Delays due to such unprecedented events are highly regretted on our end.
The stipulated timeline for the replacement product to get delivered to you will be mailed to you. Generally, it would take an additional 5-7 business days for the same.
Yes, you can cancel part of your product complying to the condition of it being canceled before the dispatch. Please note that after cancellation, if the total amount falls below Rs. 750, a delivery fee subject to the delivery location will be levied.
The Grainova is highly committed to meeting the quality standards of the organic products that are indigenously being manufactured by various renowned brands & genuine organic local farmers, artisans & craftsmen . However, personal choices of taste/quality etc. may differ and are not subject to the replacement policy discussed so far. Still, suggestions and advises regarding the same are highly respected. You can mail us at firstname.lastname@example.org, and we will make sure that the brand gets the message regarding the same so that further improvements in quality are possible.